Responsible Gaming at bi66 — Play Safe, Stay in Control
bi66 believes that gaming should always be entertaining, not stressful. Our responsible gaming programme gives every member in Bangladesh the tools, information, and support needed to keep gambling fun and firmly within their personal limits.
At bi66, we recognise that gambling is a popular form of entertainment for millions of adults across Bangladesh — from cricket betting on BPL and IPL to live casino games and slots. For the vast majority of our members, gambling remains a fun and controlled activity. However, bi66 also understands that for a small number of people, gambling can begin to cause financial, emotional, or social harm if left unchecked.
That is why responsible gaming is not just a legal requirement at bi66 — it is a core part of who we are as a platform. Every feature, every tool, and every member communication at bi66 is designed with player wellbeing in mind. We are committed to providing a gaming environment where every member in Dhaka, Chittagong, Sylhet, Rajshahi, and across Bangladesh can play with confidence, knowing that bi66 has their best interests at heart.
Responsible Gaming Tools Available to All bi66 Members
All of the following tools are built directly into your bi66 account and are available at no cost, at any time. You do not need to contact support to activate them — simply log in and navigate to your account settings.
What Does Responsible Gaming Mean at bi66?
Responsible gaming means gambling in a way that is deliberately informed, consciously controlled, and personally sustainable. It means understanding that gambling outcomes are determined by chance, that the house edge means the majority of players will lose money over time, and that gambling should therefore never be treated as a source of income or a way to recover financial losses.
At bi66, responsible gaming also means that we — as the platform — have an active duty of care towards every member. We monitor play patterns for signs of gambling-related harm, we proactively reach out to members who show risk indicators, and we make it as easy as possible for any member to apply a limit, take a break, or self-exclude at any moment. These are not bureaucratic obstacles — they are features we are genuinely proud of.
Gambling in Bangladesh is a leisure activity enjoyed by adults aged 21 and above. bi66 is not a financial product. Every bet placed on cricket, slots, live casino, or any other game on bi66 carries the risk of loss, and members should wager only what they can comfortably afford to lose without it affecting their daily lives, family responsibilities, or financial obligations.
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone, regardless of income, education, or background. The following behaviours are recognised warning signs. If you recognise several of these in yourself, please use bi66's self-exclusion tool or contact our support team immediately.
- Gambling with money that is budgeted for essential expenses such as rent, food, or utility bills.
- Chasing losses — placing larger or more frequent bets in an attempt to recover money already lost.
- Feeling irritable, anxious, or restless when not gambling, or when trying to reduce or stop gambling.
- Lying to family members, friends, or employers about the amount of time or money spent on gambling.
- Neglecting work, education, family, or social responsibilities because of time spent gambling.
- Borrowing money or selling personal possessions in order to fund gambling activities.
- Unable to stop gambling even when you want to, or experiencing significant distress related to your gambling behaviour.
Recognising the signs early gives you the best chance of addressing the issue before it escalates. bi66 strongly encourages any member who identifies with any of the above to reach out to our support team straight away, or to use the self-exclusion tool in their account settings without delay.
How to Set Your Limits on bi66
Setting responsible gaming limits on bi66 takes less than two minutes. Follow these steps to activate any of the tools described above.
- 1Log in to your bi66 account using your username and password.
- 2Tap the account icon or navigate to "My Account" from the main menu.
- 3Select "Responsible Gaming" from the account settings menu.
- 4Choose the tool you want to activate — deposit limit, session reminder, cooling-off, self-exclusion, loss limit, or reality check — and follow the on-screen prompts to set your preferred values.
- 5Confirm your choice. Limits that reduce your activity take effect immediately. Any request to raise a limit or shorten a self-exclusion period requires a mandatory 7-day waiting period for your protection.
Understanding Self-Exclusion at bi66
Self-exclusion is bi66's most powerful responsible gaming tool. When a member activates self-exclusion, their account is immediately suspended: they cannot log in, cannot place bets, cannot make deposits, and all promotional communications from bi66 are permanently paused for the duration of the exclusion period. The only action that remains available is withdrawing any existing account balance.
Self-exclusion periods available on bi66 are: 1 week, 2 weeks, 1 month, 3 months, 6 months, 1 year, 2 years, 5 years, and permanent exclusion. A permanently excluded account cannot be reopened under any circumstances. Temporary self-exclusion periods cannot be shortened — if you select a 6-month exclusion, your account remains locked for the full 6 months, regardless of any subsequent requests to reopen earlier.
If you would like to self-exclude but are having difficulty doing so through your account settings, please contact the bi66 support team at [email protected] and we will apply the self-exclusion on your behalf within 24 hours Bangladesh Standard Time (BST, UTC+6). Your request will be treated as urgent and confidential.
Protecting Minors — bi66 is Strictly 21+ Only
bi66 has a zero-tolerance policy on underage gambling. All new members are required to confirm that they are 21 years of age or older at the point of registration, and bi66 reserves the right to request identity verification documents at any time to confirm the age of any account holder. Any account found to be held by a person under the age of 21 will be immediately and permanently closed, and any deposits made will be refunded in accordance with applicable law.
If you share a device with family members, including children or teenagers, we strongly recommend using the parental controls or screen-time management features available on your device's operating system to prevent access to bi66. Ensure your bi66 account password is not visible or stored where minors could access it. If you suspect that a minor has accessed your bi66 account, contact us immediately at [email protected].
Need Help? bi66 Support Is Available 24/7
If you are concerned about your own gambling or the gambling of someone close to you, please do not wait — reach out now. bi66 support is available around the clock, every day of the week.
Play Smart. Stay in Control.
Have questions about responsible gaming tools or account limits? Visit our FAQ for instant answers, or log in to your bi66 account to manage your settings now.
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